Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
FamilyBase is once again not showing text messages.
AKK41968
Member

In the last 2 days FamilyBase as well as the message log on verizonwireless.com is not showing text messages. Someone needs to get this fixed. I have done all the troubleshooting, again, and still no text messages. Why does this keep happening? It is a great tool as long as it is working.

Labels (1)
0 Likes
Re: FamilyBase is once again not showing text messages.
vzw_customer_support
Customer Support

We want to make sure you are able to use all your features. What troubleshooting steps have you taken so far? Does this happen on both My Verizon mobile and using the website? Is anything else on My Verizon having any issues loading?

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: FamilyBase is once again not showing text messages.
vzw_customer_support
Customer Support

AKK41968, we are here to help. Do you not see the option? Can you clarify please?

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes