One of my devices is marked as parent and I can't get rid of it and it needs to be the child
We'd like to get this corrected. You can manage the Family/Child lines via the Family Base hub on your MyVerizon. If the line in question is the "account owner" on your MyVerizon, or the one you sign in with to manage your account, you would not be able to move it away from the parent role.
TylerK_VZW
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