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How do I remove familybase?
GretchenD1
Member

How do I remove "family base" from my account? It doesn't let me block telemarketer numbers from one of our lines.

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Re: I don;t want or need family base. It's preventing me from blocking certain numbers.
vzw_customer_support
Customer Support

GretchenD1

I'm sorry to hear FamilyBase is not working as you expected on one of your lines! Were you able to follow all steps here: http://vz.to/1lrSs5o and still were unable to block a number on one of the lines? You can always add and remove features any time from My Verizon: http://bit.ly/xB4iTc. Did you know you can add your lines to the National Do Not Call list to stop telemarketer calls? Sign up your lines today right here: http://1.usa.gov/1g6f5bQ

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: I don;t want or need family base. It's preventing me from blocking certain numbers.
vzw_customer_support
Customer Support

GretchenD1

I'm sorry to hear FamilyBase is not working as you expected on one of your lines! Were you able to follow all steps here: http://vz.to/1lrSs5o and still were unable to block a number on one of the lines? You can always add and remove features any time from My Verizon: http://bit.ly/xB4iTc. Did you know you can add your lines to the National Do Not Call list to stop telemarketer calls? Sign up your lines today right here: http://1.usa.gov/1g6f5bQ

RuthW_VZW
Follow us on twitter @VZWSupport

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