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How do I take off the restriction to prevent using the internet while not on wi-fi?
enb1229
Enthusiast - Level 1
‎05-11-2015 06:31 PM

I am trying to take off the restriction on my daughter's phone to allow her to search over the internet when not on WIFI. Currently she can only get on internet when connected to a WIFI network...How do I do this?

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Re: How do I take off the restriction off my daughter's phone to allow her to search on internet when not on WIFI?
vzw_customer_support
Customer Service Rep
‎05-13-2015 08:00 PM
Hi there!

I hope you're having a great night so far! Here's the guide for the Family Base controls. I hope this helps out. Let us know if you need any further support!

http://vz.to/1JflAYH

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I take off the restriction off my daughter's phone to allow her to search on internet when not on WIFI?
Snn5
Legend
‎05-11-2015 07:18 PM

Do you have Family Base on your account?  Did you create a setting rule for her line?

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Re: How do I take off the restriction off my daughter's phone to allow her to search on internet when not on WIFI?
enb1229
Enthusiast - Level 1
‎05-11-2015 07:22 PM

I do have family base but I can't remember how to change this setting

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Re: How do I take off the restriction off my daughter's phone to allow her to search on internet when not on WIFI?
Snn5
Legend
‎05-11-2015 07:25 PM

You'll need to log into Family Base and adjust the line permissions.  Check in My Verizon.

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Re: How do I take off the restriction off my daughter's phone to allow her to search on internet when not on WIFI?
vzw_customer_support
Customer Service Rep
‎05-13-2015 08:00 PM
Hi there!

I hope you're having a great night so far! Here's the guide for the Family Base controls. I hope this helps out. Let us know if you need any further support!

http://vz.to/1JflAYH

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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