We want to make sure we help manage your Smart Family. Take a look at the section https://www.verizon.com/support/verizon-smart-family-faqs/ on Managing accounts and assigning roles. This should help you change from child to parent.
Jenelle, that page assumes that a 2d account manager will become a “parent” in smart family automatically.
but it doesn’t.
i am having the same problem. I made my spouse an account manager but in smart family, their line shows only as ”child.” There is no option to change this setting.
Thank you for keeping us updated. When you added this person an Account Manager, did you include a valid email address and phone number? If not, then they would only be listed as an Account Member.
I have the same problem. Added wife as account manager and confirmed.they show up as account manager in my Verizon. But they still cannot be added as parent in Smart Family. Followed all the FAQs. None work. Please provide an answer that works.
1. After adding second parent as Account Manager you may have to wait hour or so.
2. Log in to MyVerizon
3. Click menu Account - Add-ons and Apps - Family
4. Click Edit Profile
5. Select drop-down of line to change to set role. You should see Parent listed in drop-down