Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I cannot add a number to my blocked list. Keep getting an "exception"
RowdiGal
Member

Keep getting an "exception" when I try to add a number. Also, the numbers I previously had listed are gone.  How can I correct this? thank you.

Labels (1)
0 Likes
Re: I cannot add a number to my blocked list. Keep getting an "exception"
vzw_customer_support
Customer Support

Thank you for reaching out to us. Let's fix this. What is the make and model of your device? Are you ablt to add contacts after you call or text them? 

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


0 Likes
Re: I cannot add a number to my blocked list. Keep getting an "exception"
RowdiGal
Member

It is an I Phone 6.  We have Family Base on our account. We cannot add a number to the family base blocked contacts.  We do not ever call these numbers. They have been blocked for over 2 years.  One day I went on the account, and the list was gone and we could not add numbers back on.

0 Likes