Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Just kids plan allowing calls, text and facetimes NOT on the trusted list
toibates
Member

hello my son's phone, an 11 pro, purchased from Verizon has just started allowing calls, text and facetime from numbers not on his trusted list. my phone a 12pro, was purchased from verizon, so we both have verizon purchased phones. I also tested turning off the wifi, but the calls can still come through. i test a different number not on his trusted list and this test DID NOT go through so I don't understand why it is blocking some and not all.

0 Likes
Re: Just kids plan allowing calls, text and facetimes NOT on the trusted list
vzw_customer_support
Customer Support

Hello toibates! I'm sorry to read that you're having trouble with the Smart Family service. We'd love to help in any way we can. Please meet us in a private note, so that we can better assist you.  ~Aaron

0 Likes