Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Just kids plan - trusted contacts not working
8438621004
Newbie

I recently purchased an iphone 7 plus for our son and added the just kids plan.  I have loaded the trusted contacts but non of them are showing on his phone.  Is anyone else having this problem?

0 Likes
Re: Just kids plan - trusted contacts not working
vzw_customer_support
Customer Support

It is important that you are able to use the trusted contacts feature, 8438621004. Are you able to load the contacts into the phone manually?

 

PeterP_VZW

0 Likes
Re: Just kids plan - trusted contacts not working
leslieaw
Newbie

I got a different phone for my daughter, but it has the same issue. I have added trusted contacts in the family safety app, but she can't see any of them, or add any manually into her phone. 

0 Likes
Re: Just kids plan - trusted contacts not working
vzw_customer_support
Customer Support

We understand the importance of managing your kids lines and would like to help. Please restart her device, check software is up to date and let us know how it works. In the meantime, check the information in the link below:

https://www.verizon.com/support/just-kids-faqs/

~Maria Elena

0 Likes