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Just kids plan - trusted contacts not working
8438621004
Member

I recently purchased an iphone 7 plus for our son and added the just kids plan.  I have loaded the trusted contacts but non of them are showing on his phone.  Is anyone else having this problem?

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Re: Just kids plan - trusted contacts not working
vzw_customer_support
Customer Support

It is important that you are able to use the trusted contacts feature, 8438621004. Are you able to load the contacts into the phone manually?

 

PeterP_VZW

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Re: Just kids plan - trusted contacts not working
leslieaw
Member

I got a different phone for my daughter, but it has the same issue. I have added trusted contacts in the family safety app, but she can't see any of them, or add any manually into her phone. 

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Re: Just kids plan - trusted contacts not working
vzw_customer_support
Customer Support

We understand the importance of managing your kids lines and would like to help. Please restart her device, check software is up to date and let us know how it works. In the meantime, check the information in the link below:

https://www.verizon.com/support/just-kids-faqs/

~Maria Elena

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