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Just moved from ATT and data usage is out of control!!!
cluelessnongeek
Newbie
‎06-05-2016 12:33 PM

I was on a 20 gb plan on ATT and almost never went over the the paln usage.  Now that I switched to

verizon in my first month uisage is already over 38 gb and counting.  My daughter is the main culprit as

she is using 34 gb.  How do I get this under control???  Out of touch parent.

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Re: Just moved from ATT and data usage is out of control!!!
rcschnoor
Legend
‎06-06-2016 03:26 AM

You may want to subscribe to FamilyBase at $5/month for the entire account. With FamilyBase you can restrict the amount of data each line can use. The first month is free as a trial period.

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Re: Just moved from ATT and data usage is out of control!!!
rcschnoor
Legend
‎06-06-2016 03:26 AM

You may want to subscribe to FamilyBase at $5/month for the entire account. With FamilyBase you can restrict the amount of data each line can use. The first month is free as a trial period.

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Re: Just moved from ATT and data usage is out of control!!!
vzw_customer_support
Customer Service Rep
‎06-07-2016 12:45 PM

As a consumer I know a sudden spike in usage can be alarming, let's look into this. Have you had a chance to see how your daughter is consuming the data via our Data Utilization Tool:http://spr.ly/6587BsMAP ? The Family Base feature mentioned by rcschnoor is a great tool, for additional details visit:http://spr.ly/6588BsMAu


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