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Just moved from ATT and data usage is out of control!!!
cluelessnongeek

I was on a 20 gb plan on ATT and almost never went over the the paln usage.  Now that I switched to

verizon in my first month uisage is already over 38 gb and counting.  My daughter is the main culprit as

she is using 34 gb.  How do I get this under control???  Out of touch parent.

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Re: Just moved from ATT and data usage is out of control!!!
rcschnoor
Sr. Leader
Sr. Leader

You may want to subscribe to FamilyBase at $5/month for the entire account. With FamilyBase you can restrict the amount of data each line can use. The first month is free as a trial period.

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Re: Just moved from ATT and data usage is out of control!!!
rcschnoor
Sr. Leader
Sr. Leader

You may want to subscribe to FamilyBase at $5/month for the entire account. With FamilyBase you can restrict the amount of data each line can use. The first month is free as a trial period.

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Re: Just moved from ATT and data usage is out of control!!!
vzw_customer_support
Customer Support

As a consumer I know a sudden spike in usage can be alarming, let's look into this. Have you had a chance to see how your daughter is consuming the data via our Data Utilization Tool:http://spr.ly/6587BsMAP ? The Family Base feature mentioned by rcschnoor is a great tool, for additional details visit:http://spr.ly/6588BsMAu


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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