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Location sharing
HeffyJ
Member

When we set up our Smart Family app we erroneously set up my wife’s number to not share her location. For the past two months I have been trying to switch this so her location is shared with the family. Verizon support has yet to come up with a solution. I am not at all happy with them.  Is anyone else having a similar issue?

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Re: Location sharing
vzw_customer_support
Customer Support

Hello HeffyJ! We're sorry that you feel this way. We'd love to help you with the Smart Family service and make sure that everything is set up correctly. Please reply to our private note. We'll be waiting. 

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Re: Location sharing
caciesteve
Member

I accidentally set my husband up as a child when we first got the app, and once I switched him to a parental role he hasn't been able to share his location. I have tried everything. Is there any solution so he can share his location with us again?

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Re: Location sharing
vzw_customer_support
Customer Support

caciesteve, 

 

Thank you for reaching out to us about your Smart Family. Let's get a few details. What model phone is your husband using? Does he have the Smart Family app on his phone?

 

JenelleW_vzw

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