That's a great question! We are here to help!
If you don't have the Smart Family Companion app installed and paired on the child's phone, you'll receive the network location of their device. Network location accuracy can vary up to a few miles.
If the Smart Family Companion app is installed on your child's phone and paired with your phone, you'll get:
Watch this video to learn how to set up Location Alerts: https://www.verizon.com/support/verizon-smart-family-location-alerts-video/
Here's a link with FAQs as well: https://www.verizon.com/support/verizon-smart-family-faqs/
Let us know if this information helps. -Tabitha_VZW