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How do I use the location setting on our family plan to check my kids location?

Re: Location
Customer Support

That's a great question! We are here to help!


If you don't have the Smart Family Companion app installed and paired on the child's phone, you'll receive the network location of their device. Network location accuracy can vary up to a few miles.

If the Smart Family Companion app is installed on your child's phone and paired with your phone, you'll get:

  • A more precise location
  • The ability to set up location alerts
  • Access to the location check-in feature that lets your child send you a notification with their precise location
  • Use the Pick Me Up feature that lets your child send a request for a ride to a parent line

Watch this video to learn how to set up Location Alerts:


Here's a link with FAQs as well: 



Let us know if this information helps. -Tabitha_VZW