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No activity on Family Base activity log
Denise55
Member

We have had the Family Base app on our phones for 6 months without any problems until this past week.  Now only some text messages show on the activity.  So far today, there has been no activity.  I know this is not correct because I have been texting my son.  This is very frustrating.  We have not done anything different.  I know he is using the Verizon messaging app.  Could you please help get this fixed or advise of an app that will work as it should.  We are paying for this and would expect it to work, if not are you going to give us our money back?

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Re: No activity on Family Base activity log
sprmankalel
Leader

What phone does your son have? What phone do you have?

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Re: No activity on Family Base activity log
dncnshu00
Member

I asked this same question 2.5 months ago and have yet to receive an answer despite private messaging a customer service rep.  I would also like to know why the app worked fine for a while and then one day quit.  I am still paying for the service which is completely unacceptable.

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Re: No activity on Family Base activity log
sprmankalel
Leader

You do know that you can view the information online as well. The app is not the only way to access it.

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Re: No activity on Family Base activity log
dncnshu00
Member

I'm well aware that it can also be accessed on the computer.  FamilyBase (no matter which way I access it), shows absolutely no activity for my daughter's phone.  I'm paying $4.99 per month to be able to limit her data and nothing else.  That's fairly useless to me.

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Re: No activity on Family Base activity log
sprmankalel
Leader

Have you called Verizon?

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Re: No activity on Family Base activity log
vzw_customer_support
Customer Support

It is expected to have a great benefit of using FamilyBase to monitor things on a device, Dncnshu00. Let me help to bring the value of this feature out to be able to see the activity on your daughter's phone. When you added her line to FamilyBase, did you set it up to monitor the usage? Here’s a link to check if it is setup right to monitor data usage http://tiny.cc/ujcvby along with being able to set up other parameters as well.


EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No activity on Family Base activity log
dncnshu00
Member

FamilyBase is correctly monitoriting and limiting her data at this time but that is ALL it is doing.  I can no longer see call or text activity. Both of these features worked perfectly well for approximately 6 weeks before stopping suddenly. I have called Verizon. I was transferred, put on hold, and then the call got disconnected.

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Re: No activity on Family Base activity log
vzw_customer_support
Customer Support

dncnshu00,


We want you to receive all of the great benefits our Family Base offers. I feel confident we will get to the bottom of this. Have you made any recent changes on your Family Base app? Have you tried to sign out and back in?


JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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