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No lines showing up in Smart Family IOS App
ov10mech
Enthusiast - Level 3
‎11-03-2020 11:49 AM

When I came to vzw I had one child plan.   Smart Family was working to track my son without the companion app as well as all the other lines on the account.  When I upgraded that line I no longer had access to smart family.  I decided to buy the 9.99 plan.   Now when I log into the SF IOS app just my line shows..  Agents have not been able to figure this out.   I re-installed the app as well.   

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Re: No lines showing up in Smart Family IOS App
vzw_customer_support
Customer Service Rep
‎11-05-2020 11:57 AM

We are sorry to hear that the service is not working for you. With regard to using the application do you also have the companion application downloaded on the child line? 

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Re: No lines showing up in Smart Family IOS App
ov10mech
Enthusiast - Level 3
‎11-05-2020 01:13 PM

Yes I am far beyond these basic questions.   Uninstall / reinstall and everything else.    4 different agents How can I get connected to your specialist team.   

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Re: No lines showing up in Smart Family IOS App
ov10mech
Enthusiast - Level 3
‎08-09-2021 12:12 PM

Gave it a break for almost a year and still cant use smart family. None of the lines show up in my Smart Family Parent app.  Tried on multiple devices.   All I get asked is if I have installed the companion app, about 50 times now.  Frustrating nobody will listen. 

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Re: No lines showing up in Smart Family IOS App
vzw_customer_support
Customer Service Rep
‎08-11-2021 12:20 PM

We definitely want you to be able to use your Smart Family app. Have you reached out to us to have a ticket submitted for the issue, or have you tried reporting the issue from the Smart Family app itself? Reporting the issue through the app, will send the issue to the app developers who can take a closer look. *Alfredo

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Re: No lines showing up in Smart Family IOS App
ov10mech
Enthusiast - Level 3
‎10-07-2021 12:15 PM

Still not resolved.  Many tickets and many failed promises from Verizon support.   Please see my feedback in this post fwith same problem.   

 

https://community.verizon.com/t5/Verizon-Smart-Family/Family-Smart-Plan-won-t-recognize-line-s/m-p/1...

 

 

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Re: No lines showing up in Smart Family IOS App
vzw_customer_support
Customer Service Rep
‎10-09-2021 12:24 PM

Hello, ov10mech. Let's continue finding a resolution to the issue you are having with Smart Family. We have sent you a Private Note to begin.  *Cassie

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Re: No lines showing up in Smart Family IOS App
ov10mech
Enthusiast - Level 3
‎10-13-2021 06:41 AM

I have no messages from you in my community inbox.

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Re: No lines showing up in Smart Family IOS App
vzw_customer_support
Customer Service Rep
‎10-15-2021 06:46 AM

We'll get this figured out! I just sent you another Private Message. Additionally, we can also assist via Facebook or Twitter @VZWSupport. -Yani

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