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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Not able to locate

For the past two days I have been unable to locate my son’s location. He gets texts from me and responds but unable to locate him. Why would it do this?

Re: Not able to locate
Customer Support

Alawson2, we know the importance of needing to be able to locate your son's device with Smart Family. Have you been able to locate him before in the past? What is the make and model of the device that he is using? Do you get any error messages when you try to locate him? KevinR_VZW