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Not able to locate
Alawson2
Member

For the past two days I have been unable to locate my son’s location. He gets texts from me and responds but unable to locate him. Why would it do this?

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Re: Not able to locate
vzw_customer_support
Customer Support

Alawson2, we know the importance of needing to be able to locate your son's device with Smart Family. Have you been able to locate him before in the past? What is the make and model of the device that he is using? Do you get any error messages when you try to locate him? KevinR_VZW

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