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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Parent role default set to wrong line

Recently added a phone line and Family Safeguard.  It incorrectly populated the new phone as the Parent.  I'm unable to set the number to Child as it does not allow 2 roles to one line.  It will not allow me to uncheck the Parent.  Where to do I go to establish the Parent line (original number)?

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Re: Parent role default set to wrong line
Customer Support


I am sorry to hear you are experiencing issues with your Family Safeguards. Once, the parent role has been established the only way you can update it is by contact Customer Service at 800-922-0204.

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