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Parent role default set to wrong line
kmking
Member

Recently added a phone line and Family Safeguard.  It incorrectly populated the new phone as the Parent.  I'm unable to set the number to Child as it does not allow 2 roles to one line.  It will not allow me to uncheck the Parent.  Where to do I go to establish the Parent line (original number)?

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Re: Parent role default set to wrong line
vzw_customer_support
Customer Support

kmking,


I am sorry to hear you are experiencing issues with your Family Safeguards. Once, the parent role has been established the only way you can update it is by contact Customer Service at 800-922-0204.


KarenC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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