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Phantom voice mails
Sjasan
Member

Does anyone else receive marketing calls that go directly to voice mail and never ring on the phone? There is no option that I can see to block these calls. Any ideas how to stop them?

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Re: Phantom voice mails
vzw_customer_support
Customer Support

Hey Sjasan!


Thanks for those details, they really help a lot. I have great news for you. We have a feature called Family Base. You can block up to 20 numbers, as well as restricted, unknown, or private numbers. Normally this feature is $4.99 per month, but we have a promotion currently that gives you the first month free. A month may be all that is needed for these calls to stop. Check out the details here: https://my.verizonwireless.com/vzw/nos/safeguards/SafeguardProductDetails.action?productName=familyb...



ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phantom voice mails
vzw_customer_support
Customer Support

Sjasan, we do not want you to be troubled by these calls. We will protect your voicemail from these messages. Here is a great link to options to block these calls http://spr.ly/6586Bgp48
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phantom voice mails
Sjasan
Member

Thanks, but to do this it need to know the number and it always shows up as unknown. Plus, as I mentioned, it goes straight to my voicemail and my phone never rings.

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Re: Phantom voice mails
vzw_customer_support
Customer Support

Hey Sjasan!


Thanks for those details, they really help a lot. I have great news for you. We have a feature called Family Base. You can block up to 20 numbers, as well as restricted, unknown, or private numbers. Normally this feature is $4.99 per month, but we have a promotion currently that gives you the first month free. A month may be all that is needed for these calls to stop. Check out the details here: https://my.verizonwireless.com/vzw/nos/safeguards/SafeguardProductDetails.action?productName=familyb...



ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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