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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Please explain

Why ?

Why if I enabled from the Verizon support and protection app the ability to locate, lock and erase my phone on the three smartphones on my account is it utterly impossible for me to access this online.

I have been trying to navigate the utterly ridiculous and convoluted paths to access this and ultimately, was only able to access one of the devices on the account.  I was forced to click android device manager but only one phone is there.

The Verizon website for wireless and residential services too for that matter is in desperate need for real improvement.  The way it is now appears to be the result of many years of adding to an already overwhelmed and confusing maze of links and pages which take forever to load and are no longer any real use to the consumer.

I mean really, why; if I'm on, and I have my account up and I'm on the page that lists my devices, why can't I access this seemingly simple and important feature.

Labels (1)
Re: Please explain
Verizon Employee

Hello yegnal,

We definitely want to ensure you are able to use the Verizon Support and Protection feature when you need it most. The Verizon Support and Protection feature is managed on the individual online account for the specific number you are using it for. You cannot access the location of the other phones from a different online account. Each individual line will need to have set up its own My Verizon account.


Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!