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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Problem setting familybase data usage limits
iowalongs
Member

I am having a problem setting FamilyBase data usage limits. I was able to set it successfully for my own phone, but when I try to set it for my son's phone it says Usage Allowances Update Failed.

His phone is powered off as the instructions say. Help?

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Correct Answers
Re: Problem setting familybase data usage limits
zellerandy
Sr. Member


log out and log back in to your account and try again

View solution in original post

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Re: Problem setting familybase data usage limits
zellerandy
Sr. Member


log out and log back in to your account and try again

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Re: Problem setting familybase data usage limits
vzw_customer_support
Customer Support

Thanks for trying the instructions, iowalongs. Were you able to try the suggestion from zellerandy to resolve the allowance update to go through? If not, try also clearing your browser's cache and temporary internet files or even a different browser to allow the update. Also, when logged into www.vzw.com/familybase as the account owner, go to the Profiles tab and make sure his line is set as a Child line. If not, select the Edit Parent/Child Roles link at the bottom.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: Problem setting familybase data usage limits
iowalongs
Member

Logging back out and then in again seemed to work. Thank you.

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