Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Removing companion app
daezer
Member

It seems like my daughter can just delete the Smart Family companion app off her iphone with no difficulty. It doesn't prevent her, or require a password or anything. This can't be as intended, as she then doesn't have any content filters. Am I missing something?

0 Likes
Re: Removing companion app
vzw_customer_support
Customer Support

It's as intended.

Here are additional details. 
https://www.verizon.com/support/verizon-smart-family-faqs/

The experience differs based on the type of phone your child has:

  • Android
    • The child must enter a specific code for it to be removed from their device.

      Note: This code can only be retrieved from the parent device.
    • If the Companion app is removed, a text message is immediately sent to the parent and is displayed as a tamper error on the child's dashboard in the app.
  • Apple
    • If the app has been removed, the controls are no longer active on the child's device.
    • Parents receive a notification within 48 hours that the app has been removed.

-David

0 Likes