Smart Family App family members not appearing

[Jtuchman]

I have enrolled my account in the Verizon Smart Family premium account. However, when I log in to the app on my cell phone, there are no other family members in my account and I can't add or access my wife or kids. When my wife installed the app and logged in, she was able to see everyone without problem. What is going on? I have reset my phone, reinstalled the app, logged in and out of the app, and still I can't see any of my family on the Verizon Smart Family app. Can anyone help me?

[vzw_customer_support]

Jtuchman, we understand the importance of being able to monitor your family's activity using the Smart Family App. To clarify, are you logging in with a parent line? Does your child have the companion app installed on their device? 

*Joshua