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Smart Family Contact Pairing
Key17
Member

Trying to pair my daughter’s iPhone 6S Plus iOS 14.4.2 phone contacts to my iPhone 11 same iOS. Her phone set the contact sharing to “allow” sent a message to mine saying “contacts were enabled” and shows in the companion app settings as sharing ...but does not show any contacts in the parent app when viewing the child account. It will not pull up any detail for text and calls plus it shows no history or daily counts. I tried removing her account and sending a new invite, going through all the steps again but we had the same issue. How can we fix this?

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Re: Smart Family Contact Pairing
vzw_customer_support
Customer Support

We can certainly assist you with your Smart Family app. Is the parent app showing that its paired with the child app at all?

EllisandraC_VZW

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Re: Smart Family Contact Pairing
Key17
Member

Yes, it shows all web & app activity, location and when my child is on during downtime. The only thing that seems to be missing is the contacts. 

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