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Smart Family companion won't sync

I have been trying to install Smart Family and sync my daughter's iPhone 6sPlus for two hours - when I get into the companion app on her phone, I only get the "Show me how" option...and if I select it NOTHING happens.  I've uninstalled, reinstalled, even removed her from my family on my phone and started over.  Please help.

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Re: Smart Family companion won't sync
Customer Support

I’m sorry to learn that you are having some difficulties syncing your daughter’s phone to the Smart Family feature, MAUWIL33. Let’s get some additional information and explore ways to resolve this issue.


First, please confirm that your plan is compatible with the feature as per number 1 under “Compatibility with Plans, Features and Devices” at this link (


Are you following the pairing instructions as per the “Verizon Smart Family Companion App” section at this link (


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Re: Smart Family companion won't sync

I am also having this same problem. The os and plan that we have is compatible and I have not been able to fix this issue.