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Smart Family location not updating / no companion app
kaykay44
Member

I use Smart Family without the companion application. My kids are pretty old and I don't need exact location , but like to see that they have arrived when traveling.. that type of thing. 

 

Sometimes the location hasn't updated for hours or a day even though my kid is using the phone, it is definitely on, we can text or I can see they are online using other messaging appls. 

 

So my question is why would Smart Family not see the phone? Is it about a wifi connection where they are? thanks

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Re: Smart Family location not updating / no companion app
vzw_customer_support
Customer Support

Send us a  Private Note. *Cecile

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Re: Smart Family location not updating / no companion app
Re04
Member

I have same question

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Re: Smart Family location not updating / no companion app
vzw_customer_support
Customer Support

Let's look into this. When did the issue begin? When were you last able to succesfully see the location? Please tell me more. 

-Yani

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