Smart family app

[Sholl87]

My child has an iPhone 12 mini and it’s on a Kids Plan plus we have Verizon family where I can add her contacts. Somehow she has gotten around that and has contacts and recieved texts from people we have not approved to be on the list. How is that possible? 

[vzw_customer_support]

Hello there! That's a great question. Please keep in mind that all Apple products use their own text messaging service called iMessage, which we can't block because it doesn't go through our network. You would need to turn off iMessage or remove other 3rd party apps from his phone. You can find more information here: https://www.verizon.com/support/verizon-smart-family-faqs/  ~Aaron