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Smart family not showing text call activity

About a month ago smart family stopped showing me call and text activity activity my son. Then 2 weeks later it stopped showing for my daughter. 


Both use message + on galaxy devices. Both have sent messages to and from me and other people and I've confirmed they've been received and seen them on my kids phones. As well as phone calls. But none of this is showing on the app 

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Re: Smart family not showing text call activity
Customer Support

smn703, thanks so much for reaching out to us about this. I know how important this feature is to you. No worries, I am here to help. Is the app up to date?-Dia