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Smart family not working properly
MZLNM76
Member

My smart family app is not registering all my daughters activity only a few numbers she is contacting is registering what can I do to make sure all the numbers are back showing up that she is contacting and vice versa.

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Re: Smart family not working properly
vzw_customer_support
Customer Support

We can assist you with this, MZLNM76. To begin, did it recently not start showing all the activity? Does this only happen with her line of service?

LauraL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Smart family not working properly
MZLNM76
Member

Honestly she has the only line that we need to monitor. But this is a recent a problem with her line, that her activity is not showing up. I use to be able to monitor all her activity now I can not.

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