We know it's important to control content for young people, CRYPAT94. We'd love to look into this for you. What make & model of phone is your child using? Do you have the Smart Family application installed on that phone? Are you using a third party VPN, or do you mean the App?
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have the same problem with my child. He simply turns off the VPN in his settings and can access whatever he wants, even if internet turned off & sites blocked via the Smart Family App.
My child has an iphone 6s.
I don't get the rational of giving a kid a smart phone if you're just going to gimp it. Give them a basic phone or none at all. It's not the carrier's job to play parent.
scvagent, We want to make sure that you're able to use your family controls. Let's find out what's going on and get this solved. What limits are you trying to set? What happens when you do? What model phones do you both have?
I had the same issue with my son Basically he downloaded an app that sets up a separate VPN to override the smart family one I deleted it and blocked downloads.
If you see my post from today, blocking downloads has a major bug and can be easilly overridden if you are on Android. Don't rely on that!
Why get personal? I dont have any filters at all, I just use it for me and my son to say we've reached our destination. However with VPN on he cant access anything, and when off, it is pointless, so, how about you tend to your own business?
I have the same issue on iphone Xr and Iphone 8.
They have Verzion Child app installed. Should it be Verizon Family?