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Text Coming through not on approved list
Mcollier1
Member

My son got a text from someone not on his approved contact list on smart Family. I called in to report issue and was told to switch off Imessaging on his iPhone under settings. Now he can’t text anyone, even me on his approved list.

Re: Text Coming through not on approved list
vzw_customer_support
Customer Support

Mcollier1, I totally understand your concern regarding Smart Family. I know how this feature can be tricky with an iPhone. Please go to Settings on the iPhone>tap Messaging and then make sure SMS and MMS Messaging is turn on and leave iMessaging off. This will allow him to send a regular text message. Let us know if this helps. 

 

DiaS_VZW

Re: Text Coming through not on approved list
Mcollier1
Member

Thank you!

Re: Text Coming through not on approved list
kaleadean
Member

WOW!

That was the first time I have ever read a reply from vzw_customer_support that was short, helpful and answered the question in the post. Nice job DiaS_VZW!