Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Texts sent during time restricted
ChristinePru
Member

My daughter's Family Base time restrictions start at 8:30 pm, but she was able to text me and receive my answer at 11:00 pm last night. I checked the profile and her time restrictions are correct.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Texts sent during time restricted
vzw_customer_support
Customer Support

ChristinePru-

I am an iPhone user and I am very familiar with this restriction. No worries, we will get to the bottom of this.  Family Base works over Cellular data which uses SMS and Data. Messages are indeed blocked; however, iMessaging can still work if it is between iPhone users. Please know, since iMessage is a free feature Apple offers, we are not able to control or stop usage while using iMessage. As an option, you may turn her iMessage off to prevent her from messaging other iPhone users. I hope this helps to answer your main concern. We are here to always assist. Thank you for being part of the family.
CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: Texts sent during time restricted
vzw_customer_support
Customer Support

As a mother, I know how important it is to ensure we are able to manage our children’s cellphone use ChristinePru. Lets ensure the Family Base app is working successfully. What make and model phone does your daughter have? Has the Family Base feature always worked successfully? If so, when did this start?



Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Texts sent during time restricted
ChristinePru
Member

She has an iPhone 5C, and this feature has worked successfully for weeks.  As far as I know, the night I described was the first time it didn't work.

0 Likes
Re: Texts sent during time restricted
vzw_customer_support
Customer Support

ChristinePru-

I am an iPhone user and I am very familiar with this restriction. No worries, we will get to the bottom of this.  Family Base works over Cellular data which uses SMS and Data. Messages are indeed blocked; however, iMessaging can still work if it is between iPhone users. Please know, since iMessage is a free feature Apple offers, we are not able to control or stop usage while using iMessage. As an option, you may turn her iMessage off to prevent her from messaging other iPhone users. I hope this helps to answer your main concern. We are here to always assist. Thank you for being part of the family.
CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Texts sent during time restricted
ChristinePru
Member

Sorry for the delay; busy week.  I don't have an iPhone, so it's not that she's just able to text other iPhone users. And it is still happening, because she was texting me last night at 9:30.  Is there other info I can give you that would be helpful?

0 Likes
Re: Texts sent during time restricted
vzw_customer_support
Customer Support

Thanks for getting back to us ChristinePru. It’s strange to see that she was still able to send you a text message even though you do not have an iPhone. What make and model phone do you have? Have you recently made any adjustments to the Family Base settings or restrictions when this started? Are you both using the stock messaging app on the phone or are you using a third party messaging app?




Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Texts sent during time restricted
ChristinePru
Member

I have a Samsung Galaxy S4. I have not made recent changes to Family Base.  She uses the stock messaging app on the iPhone; I use Textra on mine.

0 Likes
Re: Texts sent during time restricted
vzw_customer_support
Customer Support

ChristinePru,


Thanks again for the details and keeping us posted. We definitely don't want this to be an ongoing issue for you. Have you attempted to remove the Time Restriction and then having it reapplied? Give this a try and when complete, power her device off and back on to have it reestablish connection with the network and test again. If you are able to you can also set up a mock time restricition for a more convenient time and test again. Keep us posted.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Texts sent during time restricted
fernandobot
Sr. Member

are you one of the trusted contacts?

0 Likes