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Trying to remove VPN Companion on my phone?
FGONZO2002
Member

I'm having the same issue but it tells me "I cannot remove VPN companion" my son has a Samsung S6 and he cant connect to his schools or our home WIFI he has issues with the internet being VERRRRRRRRY slow. Need this fixed or I'm cancelling smart family.

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Re: Trying to remove VPN Companion on my phone?
vzw_customer_support
Customer Support

FGONZO2002, that is strange that your son isn't able to connect to school or home Wi-Fi networks. I am here to assist. Where exactly are you getting the message you can't remove VPN companion? I want you to reset your network settings. I have included a link on how. Once you have reset your network settings you will be required to reconnect to your Wi-Fi networks. Let me know if you are still having issues after resetting your network settings. https://www.verizonwireless.com/support/knowledge-base-204058/  

 

Justin_VZW
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