Verizon NOT Honoring their Agreement

[jonasc19]

My family and I switched from AT&T to Verizon about seven months ago because we were excited about better reception as well as the military/vets discount they offer. Verizon has made the switch difficult and has not honored the discount they promised. I uploaded my DD214 several times, both at home and with help from Verizon store representatives over the past several months. I have spent hours on the phone with customer service and/or at the store where I signed up for my plan to get this situation remedied and I have had no luck. I simply want the promotion that was promised to me to be honored in my upcoming billing cycle along with a credit for the prior seven months where I should have been receiving the discount in the first place. Has anyone had any similar issues? If so, how have you resolved them?

[Tigerstep]

That's not typical at all. From time of validation, your discount should have been applied same day.

Make sure the name on the DD214 matches exactly as the name does on the account. If the account isn't in your name and if you're not an account manager, that would be the problem.

Also regular customer service wouldn't help with this issue, request for employee validation.

[Ann154]

You can see the reply from a VZW rep in your earlier duplicate thread. https://community.verizonwireless.com/t5/My-Verizon/Not-Honored-Military-Vets-Discount/m-p/1151451

[Francisco123]

I have the same problem. VZ chaat agent said their promo was $440 trade in to upgrade to iPhone 13 at $13.33 for 30 months. This was a birthday present. Got the phone. Receipt states I paid $800 for the phone at $26 / month for 30 months! Got on VZ chat. Chat agent said she was getting a supervisor. They abandoned the chat session!

[vzw_customer_support]

We know it's important to get the promotion added. We are here to help. Please send us a Private Note, Francisco123. *Rebecca

[kh-taylarie]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.