If my role is of the primary parent and I've set my wife's role as a parent, how do both of us log in at the same time? Does she use the companion app or the main app?
ldavenport, we are glad to see that you're taking advantage of Verizon Smart Family and I would be more than happy to assist. You may access and manage Verizon Smart Family using any of the self-service options found here: https://www.verizonwireless.com/support/how-to-use-verizon-smart-family/#signin-signout This will allow you to access Verizon Smart Family simultaneously. Let us know if this helps.
This link does not provide a solution to the problem of not being able to login to the Smart Family app with multiple users, i.e. mother and father, both having parent roles. Please give specific instructions on how to accomplish this, if at all possible.