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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Verizon Smart Family

I am having issues with the smart family time limits not working. This evening, after my sons set time limit had started, he received several text messages and phone calls. I also looked at his calls through my app and he sent and received phone calls at midnight or later even though his nite time limit starts at 9pm. The VPN is showing as connected but he still receives notifications from Snapchat, email, and other online apps. Plus still has the ability to receive some calls and texts. Nobody is on his trusted numbers list, he is very irresponsible with night time calling which is why we set the limits. Now we bring his phone in our room at night because the smart family isn’t working properly. He has an iPhone 7 as well.