Verizon has one of the worst-designed websites for any semi-professionally-run corporation. It violates basic principles of UI/UX design - it's byzantine, hard to find what you need (adjusting family controls for example), and, worst violation, CONSTANTLY CHANGES. So it's a continuing adventure to figure out how to do something. I appreciate the effort to improve it, but seriously, pick something that's slightly less horrible and stick with it.
Also, it's very telling that there is nowhere to submit feedback. Brilliant.
I have been a Verizon customer for 20 years, Tmo's network has gotten a lot better, maybe time to make a switch...
I completely agree. Logging into my two accounts is a complete aggravation. Luckily I don't need to very often.
A week or so ago there was a similar post regarding this. I commented and later received an email from Verizon. They were "reaching out" to me (previously referred to as "contacting me") to ask what the problem was. I didn't respond. I figured if they don't know their own system I'm not going to waste my time.