My child is still able to make calls and text after her restrictions begin. I get a notification that her phone connected during nighttime hours but why was it able to connect?
Ensuring Parental Controls are working is a must for ensuring your child's safety! Often times when this happens it's because the restrictions are placed on the wrong line. Have you confirmed you Smart Family settings already to ensure the restrictions are properly setup on her line? - ScottD_VZW
Welcome back and I hope we can get this solved fast. I use Smart Family and wouldn't want it to malfunction at all. Let's make sure you have the support you need. Please tell me, does she have an iPhone? Could she be using it while on Wi-Fi? - VCarter_VZW
Yes she has a smart phone and it’s connected to WiFi. But in the restrictions description it says that her internet usage, calls and texts will be restricted even if connected to WiFi.
I have the same issue. I get notifications that the phone was used during night-time hours, but wifi is already turned off. It seems like I'm paying extra for nothing.