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Why are blocked numbers getting through?
ROBBRO83
Newbie
‎06-22-2017 11:17 AM

Why is a blocked number in family base still allowed to call through? Very frustrating!

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Re: Blocked numbers in family base allowed through?
vzw_customer_support
Customer Service Rep
‎06-24-2017 11:26 AM

Blocking unwanted calls is one of the reasons I use Family Base on my own account, ROBBRO83. We'll definitely help find out why the blocked calls still are allowed through. There are rare cases where it could happen, so I'm including this link to the Family Base FAQ page: https://www.verizonwireless.com/support/verizon-familybase-faqs/?cmp=COMM_RELCON 

Please let us know if any of these situations apply. Has this blocked number always been allowed to call through? Have you tested other numbers to ensure the blocking features are set correctly?

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Blocked numbers in family base allowed through?
deloused
Master - Level 3
‎06-22-2017 07:47 PM

If the blocked number is still showing is it set in Family Base as just the 10-digit number?

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Re: Blocked numbers in family base allowed through?
vzw_customer_support
Customer Service Rep
‎06-24-2017 11:26 AM

Blocking unwanted calls is one of the reasons I use Family Base on my own account, ROBBRO83. We'll definitely help find out why the blocked calls still are allowed through. There are rare cases where it could happen, so I'm including this link to the Family Base FAQ page: https://www.verizonwireless.com/support/verizon-familybase-faqs/?cmp=COMM_RELCON 

Please let us know if any of these situations apply. Has this blocked number always been allowed to call through? Have you tested other numbers to ensure the blocking features are set correctly?

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!