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Why can't I add Family Base to my plan?
csummers0321
Member

I have tried unsuccessfully many times to add Family Base to my plan. I have blocked numbers from calling/texting my son's phone, but it doesn't really help when he just calls them. I need to be able to block him from calling these people as well. He has a Motorola Droid 4 and I have a Samsung Galaxy S III Mini. I am told that the phones are compatible, but for some reason, I can't add this feature. I continue to get the same error message every time. What can I do?

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Re: Why can't I add Family Base to my plan?
AmyMini
Member

I had the same issue and finally got ahold of someone who knew what they were telling me. I had the lowest data package of 250MB. I found out that you have to have at least 500MB to get the family base. If you have more than 250MB, then that is not a question I can help with. I ended up talking to technical support to get answers versus a regular customer service rep

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Re: Why can't I add Family Base to my plan?
vzw_customer_support
Customer Support

I'd love to help you with adding this feature csummers0321!

What error message are you getting when you try to add?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Why can't I add Family Base to my plan?
csummers0321
Member

The message I get says, "We are sorry. Your request wasn't completed. Please try again later."

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Re: Why can't I add Family Base to my plan?
vzw_customer_support
Customer Support

Thanks for the clarification, csummers0321! We would love to get FamilyBase set up on your account. Are you attempting to add it from your computer? 

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: Why can't I add Family Base to my plan?
csummers0321
Member

I have tried adding it from both the computer and the app.

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Re: Why can't I add Family Base to my plan?
vzw_customer_support
Customer Support

Csummers0321,

This is very strange to hear! We may need to work a little magic on our end to get FamilyBase added. I've requested to follow you. Please accept, follow me back, and then use these steps http://vz.to/1cOOY6O to send me a Direct Message.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Why can't I add Family Base to my plan?
AmyMini
Member

I had the same issue and finally got ahold of someone who knew what they were telling me. I had the lowest data package of 250MB. I found out that you have to have at least 500MB to get the family base. If you have more than 250MB, then that is not a question I can help with. I ended up talking to technical support to get answers versus a regular customer service rep

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