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Why did FamilyBase suddenly allow my son to exceed his data limit?
CLSELES
Member

Ive been a Verizon customer for years and signed up for FamilyBase a year ago when we added a line for our son. For the entire time we have had FamilyBase, our son's line has been capped at 5GB of data. Today, it let him go up to 9GB. When I reviewed the data limits, the option to shut data to the phone off once the limit is reached, was disabled. How did this happen? pretty frustrated right now.

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Re: Why did FamilyBase suddenly allow my son to exceed his data limit?
vzw_customer_support
Customer Support

CLSELES, in order to take a better look into this for you we need to access your account. Please send us a message on Facebook or Twitter.


EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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