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Why is my text log not updating on one of my lines
ANGELTDW15
Newbie
‎08-08-2016 08:39 AM

I have 3 lines on my account but one of my lines hasn't updated text log for a week?

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Re: Why is my text log not updating on one of my lines
vzw_customer_support
Customer Service Rep
‎08-10-2016 08:46 AM

ANGELTDW15,

Oh goodness, I am sorry to hear your text log has not been updating for one of your lines. What is the make and model of the device? Has that line used text messages in the last week? Is any other usage updating?

KarenC_VZW
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