Mattybob1969, our FamilyBase feature is a great way to manage your usage. Which plan are you currently on? For information on our FamilyBase feature and qualifying plans compatible with FamilyBase click, http://vz.to/1SCfZON
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Let us help you solve this mystery mattybob1969.
Here are some reasons why your account may not be eligible for Family Base:
Here are the plan that would also not be eligible:
Does this help? Keep us posted.