Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Will the FamilyBase App ever be compatible with Android Marshmellow?
sgdots
Member

I have to say that this is probably the first time that I have truly been disappointed with Verizon (as a service). It was devastating to learn after giving phones as Christmas gifts to my niece and nephew that what I had hoped would be a great way to have parental control while allowing them a certain amount of freedom was not going to happen. I bought two LG K8-V phones for them for Christmas only to later discover that this marvelous App I added to my bill would not be compatible with the phones because Android Marshmellow seems to be  more than Verizon can handle. It doesn't offer much hope to see that the FamilyBase App has not been updated since 2015. Maybe it was well ahead of its time when it was originally released, but it should not have gotten lost in the shuffle. There does seem to be several people asking the same question and it appears that Verizon has yet to truly provide a direct answer. I am sure that we all know that there are features with FamilyBase that can still be used, BUT...........we wouldn't be asking this question if we were not wanting to use the features that currently CANNOT be used. Please provide us with some kind of direct answer. Is there anything in the works to upgrade the app and make it compatible? Is there a different app with the same capability being created for Android? Tell us that you are at least trying to fix this problem!

Labels (1)
0 Likes
Re: Will the FamilyBase App ever be compatible with Android Marshmellow? Is a solution being worked or a different app doing the same thing for Android Marshmellow phones?
vzw_customer_support
Customer Support

sgdots,

We want to make sure you enjoy all your features and be able to protect your family's usage. Let's get some details. I myself use FamilyBase on devices running Marshmallow and later software versions. Can you tell me what features you are trying to use that are not working properly? Is anything working with the FamilyBase feature? There could be some compatibility issues based on the device limitations.

JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes