Receiving messages from an unwanted number is definitely bothersome and we are here to ensure that we put a stop to it. It is definitely surprising to hear that even with our FamilyBase feature you are still receiving messages from this person. Click on this link to ensure the proper steps have been taken when blocking this specific contact Usage Controls - Manage Blocked Contacts | Verizon Wireless and also provide us additional insight on this matter. What type of phone do you have? Are you also receiving calls from this contact?