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cannot process your request error message!!!

I am trying to block a certain number from our phone lines, and it will not let me do it!!!! it says we cannot process your request at this time, try again later! whats going on?????

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Re: cannot process your request error message!!!
Verizon Employee

Hello rc1985,


I can assist you with blocking the number. There is a possibility that the Call and Message block feature is not added to the account which will result in receiving this error message. If this issue has not been resolved, please send me a private message with your mobile number and I will ensure that the feature is added to your account.


Thank you,