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family locator
m_andara
Member

why does family locator only locate my phone. It always says “location services not available” for my daughter and husband’s phones even though they are on the family locator plan?

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Re: family locator
SuzyQ
Sr. Leader
Sr. Leader

What phones do they have?  Do they have GPS capability, and if so, so they have location turned on for their phone(s)?  Is the companion app installe don their phones?

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Re: family locator
vzw_customer_support
Customer Support

As a mother, I know how crucial it is to keep our kids safe m.andara. These are great questions asked by SuzyQ, and we want to be sure your Family Locator is working as it should be. An additional question that will help is what type of device do you have? Also, has Family Locator ever worked properly for you, if so when did this issue start? Thanks in advance.

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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