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i have family base and somehow a parent was automatically assigned. the parent isnt myself. it is my child. so i receive notifications for one of my children but not the other. ive tried reassigning the roles but it wont even allow me to change the parent
CD1995
Newbie
‎02-16-2015 09:56 PM

please help

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Re: i have family base and somehow a parent was automatically assigned. the parent isnt myself. it is my child. so i receive notifications for one of my children but not the other. ive tried reassigning the roles but it wont even allow me to change the pa
bryans_vzw
Verizon Employee
‎02-19-2015 10:38 AM

CD1995 never fear help is here! You may need to cancel and re-add Family Base to get this fixed. Once you do so the following video should be very helpful in getting your Family Base set up correctly right from the start http://vz.to/1zq1bYP . Give this a try and keep us posted!

BryanS_VZW

Follow us at Twitter @vzwsupport

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