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pausing internet not working
lotz_32
Member

I have paired my daughter's device successfully, however, when I pause the internet on her phone it doesn't do anything. It says paused on my device, but whenever I use her phone the internet and all apps work.

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Re: pausing internet not working
rgautier
Member

I have same problem with Iphone SE any solutions on how i can get this to work?

Re: pausing internet not working
vzw_customer_support
Customer Support

I'm sorry to learn that you are experiencing this issue (pausing internet not working as intended) with your iPhone SE, rgautier. I have two kids and I know how important it is to control the access to the internet on their phones with the Smart Family feature (http://spr.ly/6609EgMPh). We are committed to resolving this issue for you.

 

Are you following the steps outlined at this link (http://spr.ly/6601EgMuB) to pause the internet?

 

Is your phone connected to WiFi when you pause the internet and test?

 

When did this issue start?

 

AntonioC_VZW

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Re: pausing internet not working
KEIMCC36
Member

I am having the same problem.  I am following the directions as provided by AntonioC_VZW.  this started around 4/31/19.

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Re: pausing internet not working
cgredler
Member

My daughter's phone is an iphone 7. I wonder if this is a verizon iphone problem? I contacted customer service and they told me to wait for a software update but were not able to tell me when that would happen. So far I am still in the free time trial, but this is unfortunate. I have not been able to unpause her internet for six days.

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Re: pausing internet not working
vzw_customer_support
Customer Support

cgredler, we never like to hear that you are having issues with one of our features. What happens when you try to "pause the internet"? Have you come across any other issues with Smart Family? 


How to Use Smart Family: https://www.verizonwireless.com/support/how-to-use-verizon-smart-family/

 

ChristineK_VZW

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Re: pausing internet not working
7632321704
Member

What if they shut off their wifi on their phones, then those smart family functions don't work right?

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Re: pausing internet not working
vzw_customer_support
Customer Support

Good question. The Smart Family internet pausing feature works when connected to Wi-Fi or when connected to our cellular network. They will not be able to access data of any kind on the device.

PedroM_VZW

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Re: pausing internet not working
KariB1111
Member

I’m having the same issue. The option is greyed out and doesn’t allow me to click it. I had no problems with it the past few months so I was using the function fine previously.

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Re: pausing internet not working
vzw_customer_support
Customer Support

We certainly want to make sure you can easily manage the features. What model is the childs device? Do they have the Comapanion app installed?  YaleK_VZW