what happens after you use 911

[MColetta]

I dialed 911 last week and I received a message that my smart family was deactivated and I am now recieving calls from blocked numbers. How do I reactivate my account

[vzw_customer_support]

Oh goodness, Mcolettafatboy, I certainly hope everything is okay. When a Smart Family User calls 911 you will be notified. All call restrictions and blocked contact settings are suspended until you reapply them. 

Here is a link to more details, see number 5:http://spr.ly/6588DeOVq

GinaU_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MColetta]

The link didn't work. Verizon at its best.

Personal information removed to comply with the Verizon Wireless Terms of Service

[vzw_customer_support]

Oh gosh, I apologize for that incorrect link Mcolettafatboy. I hope you can forgive us. Here is the correct link: https://www.verizonwireless.com/support/verizon-smart-family-faqs/ I hope this helps.

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Ann154]

If you tried opening the link from the email notification, that's why it gave an error. It works fine when opening from the community forum.