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why doesn't text work after familybase limit is reached?
VANVOOLE
Member

I use Family Base to set a data limit on my daughter's phone.   If she goes over her limit - she can no longer send or receive texts.  We are supposed to have unlimited texting - why does this happen when the data limit is reached?   I want her to continue to have the ability to text me

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Re: why doesn't text work after familybase limit is reached?
Ann154
Expert
Expert

The MMS messages require data to transferred through the Verizon Wireless network. The SMS messages should work without data.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why doesn't text work after familybase limit is reached?
vzw_customer_support
Customer Support

We want to help make sure the service is set up exactly as you wish, VANVOOLE. As Ann154 mentioned, MMS does require the data service but SMS should work as intended. Have you noticed if this is the case with your daughter’s device? What messaging application does your daughter use? Make and model of phone?

 

ChrisM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why doesn't text work after familybase limit is reached?
Tidbits
Sr. Leader

VANVOOLE wrote:

I use Family Base to set a data limit on my daughter's phone. If she goes over her limit - she can no longer send or receive texts. We are supposed to have unlimited texting - why does this happen when the data limit is reached? I want her to continue to have the ability to text me

IF she is using an iPhone and you are using an iPhone you are using iMessages which DOES NOT use texts.  It uses data.

Green = SMS/MMS(texting)

Blue = iMessages(data)

You will have to turn off iMessages in order to not use data and it will always send SMS/MMS, but your MMS which even if the data doesn't count towards the limit it is shut off because data is shut off.

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