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why is my smart family not working now?
Ricanafuhr
Member

why is my smart  family not working now?

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Re: why is my smart family not working now?
vzw_customer_support
Customer Support

Ricanafuhr, Smart Family is a great tool, of course, we want it to be working for you. What part of the Smart Family is not working for you? Are you having trouble making use of the data controls, call blocking features, location services? If you could give us some more details on what's not working, we can begin to troubleshoot and get it working correctly.

JohnTr_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why is my smart family not working now?
PabloJim66
Member

Ever since the update from family base to smart family, it has completely messed up my daughter's iPhone. I cannot go into iTunes, download apps, visit websites, nothing. And I have no content filers on at all. I can't even log into apple.com or update the software on the phone. Why is this not working? Why did the update mess everything up?

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Re: why is my smart family not working now?
vzw_customer_support
Customer Support

It is important that your daughter is able to use her device the way you and her need her to, PabloJim66. Have you tried uninstalling the SmartFamily Mobile Device Manager and reinstalling it?

 

PeterP_VZW

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Re: why is my smart family not working now?
LACYBERRINGTON1

The same thing happened to my daughter's phone!  We deleted the app, but several things are still messed up. Did you find a fix?

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Re: why is my smart family not working now?
vzw_customer_support
Customer Support

We're sorry to hear about the issues you've been having with your device. We're here to help. Can you please elaborate on the specific issues you've been having?

 

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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